Returns
We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@otta-italy.com. We will provide you with a complimentary, pre-paid DHL return shipping label along with instructions on how and where to send your package. When shipping your return, please ensure the package is clearly marked as "Returned Merchandise" to avoid customs delays. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return-related questions at support@otta-italy.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and verified your return. Once it is approved, your refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.
Important Notes Regarding Fees & Customs
Please note that the following fees are non-refundable and will be deducted from your final refund amount:
Original Shipping Costs: Any shipping costs paid at checkout during the initial purchase.
Initial Duties & Taxes: Any customs duties, import taxes, or local clearance fees paid upon initial delivery.
Transaction Fees: Any non-refundable credit card or transaction processing fees related to the original payment or refund.
Your statutory rights under applicable consumer protection laws are not affected by this policy.
