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Return and Refund Policy

Return & Refund Policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please bear in mind that scarf with any sign of wear will not accepted for a refund.



To start a return, you can contact us at support@otta-italy.com stating the reason of return. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@otta-italy.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged during shipping or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 


Unfortunately, we cannot accept returns on discount items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

* Please note that original shipping costs and any duties or taxes paid upon delivery of the item will not be refunded.

* Please note that return shipping costs and any duties or taxes paid upon return of the item will not be refunded.

 *  Please note that the taxes and transaction fee for payment of the item or refund will not be refunded.

* Your statutory rights are not affected by our return policy.