Orders:
Is it possible to track delivery progress?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
Are payments and shopping on your site safe?
Yes, our checkout page is secured with SSL encryption. You can safely pay using Shopify Payments, PayPal or major credit and debit cards.
What currency do you accept?
Otta-Italy is an Italian company and operates from Italy All the prices on the website and all invoices, are shown in Euros (€).
Can I cancel my order?
If your order has not yet been processed or dispatched, we will do our best to cancel it. Please check the status in your order confirmation email and contact us as soon as possible at support@otta-italy.com including your order number.
Returns or Exchanges:
How do I return a product?
To be eligible for a return, items must be full-priced, unused, in the same condition as received, and in their original packaging. Returns must be requested within 30 days from the delivery date. For full instructions, please refer to our Returns & Refund Policy.
Can I exchange a product?
We do not offer direct exchanges. To receive a different item, we recommend placing a new order and returning your original purchase by following the Returns & Refund Policy.
Shipments
Which courier service will deliver my order?
All orders are shipped from Florence, Italy via DHL EXPRESS WORLDWIDE.
How long will my order take to arrive?
Delivery usually takes 4-5 working days, depending on the destination. You can track your shipment at any time using the tracking number provided.
What is the shipping cost?
Shipping costs are calculated based on DHL EXPRESS WORLDWIDE rates and depend on the package weight, volume, and destination.
Free shipping is available within Italy.
Are there any custom charges?
Customs duties or import taxes may apply depending on the destination country. Any applicable charges are the responsibility of the customer and will be communicated by the courier.
Terms Of Service
What are the Terms Of Service?
Otta-Italy operates on the Shopify platform and follows Shopify’s Terms of Service, along with our own store policies available on the website. Terms Of Service.
