Returns & Refunds Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. And in accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your item without giving any reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@otta-italy.com . If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@otta-italy.com .
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, make a new, separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved or rejected. If approved, your refund will be automatically issued to your original payment method. Refunds will be processed within 14 days of receiving your returned item. Please note that it may take some time for your bank or credit card provider to process and post the refund.
Important Notes
. Original shipping costs and any duties or taxes paid upon delivery are non-refundable.
. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
. Duties or taxes paid upon return are non-refundable.
. Taxes and transaction fee related to the original payment or refund are non-refundable.
. Your statutory rights under applicable consumer protection laws are not affected by this policy.
